📌 FAQ — Frequently Asked Questions

🐾 What is Pawmper?

Pawmper is an online store focused on carefully selected pet products designed to improve pet comfort, enrichment, and everyday well-being.

🛒 Are Pawmper products safe and high quality?

Yes. All products sold by Pawmper are carefully curated, prioritising quality, functionality, and pet safety.

🐶🐱 Are the products suitable for all pets?

Each product page clearly states the recommended pet size, species, and usage instructions. We recommend reviewing this information before placing your order.

🚚 How long does delivery take?

Delivery times may vary depending on the product and delivery location.
Estimated delivery time is 7–15 business days, including processing and shipping.
Final delivery estimates are displayed at checkout.

📦 How can I track my order?

Once your order has been dispatched, you will receive a tracking number by email, allowing you to monitor the delivery online.

💳 What payment methods do you accept?

We accept credit and debit cards, as well as other payment methods available at checkout. All payments are processed through secure and encrypted systems.

🔄 Can I cancel my order?

Yes. Under UK consumer law, you have the right to cancel your order within 14 days of receiving your item, without providing a reason.

To cancel, please contact us during this period.

↩️ Returns & Refunds

  • You may return your item within 14 days of delivery.

  • Items must be unused, in original condition, and in their original packaging.

  • Once your return has been received and inspected, your refund will be processed within 14 days using the original payment method.

  • Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

❌ What if my item is faulty or incorrect?

If your item is faulty, damaged, or not as described, you are entitled to a full refund, replacement, or repair, in accordance with the Consumer Rights Act 2015.

Please contact us as soon as possible with details of the issue.

🛡️ Is it safe to shop at Pawmper?

Yes. Our website uses SSL encryption and trusted payment providers to keep your personal and payment information safe.

📩 How can I contact Pawmper?

You can contact us by clicking on “Contact Us” on our website.
There, you can send us a message directly by email through the contact form.

Our customer support team aims to respond within up to 2 business days.

🎁 Do you offer discounts or promotions?

Yes. We regularly offer exclusive discounts and special promotions. Subscribe to our newsletter to stay informed.